Prospect Villa bed and breakfast whitby
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Access Statement for Prospect Villa Guest House, Whitby

Introduction

David and Carol Johnson, owners of Prospect Villa Guest House, are committed to ensuring everything in their power is done to assist anyone with physical or mobility problems to have as comfortable and enjoyable stay as possible.

Pre-Arrival

  • Telephone, letter and email and online availability
  • Alternative format information available on request
  • Large print
  • Website accessibility
  • Access statement available in different formats / places
  • Information about public transport and routes, types of public transport, distance, accessibility
  • Distance to town centre and notice of steep hill on most direct route to harbour front and shops (walking and by car/public transport)
  • Details of collection service available for guests/visitors from local area
  • Nearest shop-mobility scheme and details
  • Nearest equipment hire services
  • Locality of Radar toilets in the local town/area
  • Availability of accessible taxis
  • Details of suitability of rooms for guests with mobility impairment / visual / hearing impairment who are accompanied or unaccompanied - with particular emphasis on the safety of all our guests)

Arrival and Car Parking Facilities

  • There is a small car park at the front of the building.
  • There is a maximum of 4 places available, however the cars are close together and may hinder access to and from the car. We recommend alighting and access to the car before parking the car and where possible park on the right hand side of the car park as this allows the most manoeuvrability. Please note there are no designated disabled parking bays.
  • We are sorry we cannot reserve car parking spaces but we can ask other guests to leave the RHS parking bay for guests whose needs are greatest.
  • We would be happy to assist any guest from parking/car park to entrance?
  • the carpark surface is tarmac. Is there a dropped kerb?
  • There is normally enough rear access to a vehicle once it is parked.
  • There is a contact phone number displayed on the living room window close to the front door?
  • There is a door bell situated at the top of the entrance steps on the left hand side of the door about 4 feet up from the floor. Please telephone us on 0777 069 7226 or 071947 603118 if you need any assistance. We are happy to make arrangements with you regarding your arrival over the phone or via email prior to your stay.
  • There is lighting either side of the front door which lights up the steps and the carpark. It also helps guests to locate the door bell and the key hole.
  • There are 4 steps up to the main door into our Guest House. Unfortunately, there are currently no ramps available. the steps are 3 feet wide and although a railing runs down the RHS of the steps there are flower pots on each step at that side. We would be happy to move these pots for the duration of the stay of our guests who would find these obstructive.

Main Entrance, Reception and Ticketing Area

  • We do not have an alternative entrance.
  • Once through the front door there is a large heavy partially glazed inner door. However, this door will be opened by ourselves on answering the door bell. There is a coir hair mat at the door entrance then carpet covers the rest of the hallway and stairs.
  • There is adequate lighting in the hall and on all the stairs
  • We can provide limited assistance to our guests, but we are not able to lift.
  • Music is only provided by way of a radio in the breakfast room and can be turned down on request.
  • There is a pad / pen available on the reception desk.
  • Additional keys to rooms are available on request.
  • We do not have restricted opening hours. Guests are issued with a main door key along with their room key. All we ask is that guests show consideration for others during their stay with us, both in the communal areas and within their own room.
  • The Reception desk is narrow and along the RHS of the main hall. Its height is approximately 120cm high with good lighting. There is a buzzer situated just above the desk for guests to attract our attention and will be shown to guests on arrival.
  • The floor level throughout entrance and reception
  • We can provide water and eating bowls for service dogs on request.
  • There is another door off the reception area which leads to our private lounge.

Public Areas - Sitting room, lounges, lobbies etc

  • The main hall is accessed through manual doors as are all the bedroom doors.
  • Emergency procedure are explained on a notice on the back of each bedroom door and close to the door in the breakfast room. All guests are asked to meet at a safe distance in front of the property so that we can instantly assess whether everyone is safely out of the building. Other methods of this notice can be provided if requested.
  • The house is on 5 levels and the public have access to all the levels. The bedrooms are situated on the ground floor, first, second and third floor.
  • All the flooring is carpeted including the stairs.
  • We do offer free access to Wi-fi. Guests must request the code from us.
  • We can provide for working dogs - water bowl, food bowls can be provided on request. Dogs can be walked nearby and details of walks can be provided on request

Public WCs

  • The public toilet is situated on the first landing up from the main entrance hall.
  • The route is a flight of stairs covered in carpet.
  • The facility is unisex.
  • The approximate size of the facility is 4feet by 4 feet.
  • The floor surface is carpet.
  • The door opens out over. The door is hinged with 2/3 of the door in decorative glass panels plus a net curtain for privacy.
  • There is a small hand wash basin in the room too with a hand towel holder.

Restaurant / Dining Room, Bar and Bar area, Take Away and Cafe

  • The dining room has 8 tables and 16 chairs. None of the chairs have arms. There is a sideboard along part of one wall which has the cereal dispensers and juice jugs.
  • All the seating and tables are moveable, all the same design and shape although tables may be put together if larger parties are staying.
  • Details about the breakfast is given to all guests on arrival
  • Any allergies or special dietary requirements are ascertained on arrival or during booking of accommodation.
  • The whole building is non - smoking
  • The dining room is situated on the lower ground floor and is accessed down a flight of stairs. There is a handrail on both sides of the stairs which are covered in carpet.
  • The main course of breakfast is waitress served. Cereals and fruit juice is self service but could be served on request

Bedrooms and Sleeping Areas

  • 2 guest rooms on ground floor, 3 guest rooms on 2nd floor, and 1 guest room on 4th floor.
  • We have an ensuite room available on the ground floor.
  • The room contents are 1 double bed and 1 single bed plus a chair
  • The fire alarm is a bell ringing. Anyone with hearing difficulties will be told face to face of any problems.
  • There are TVs in all bedrooms.
  • The flooring is carpeted throughout.
  • There is a high ceiling light in the room plus two bedside lights either side of the double bed plus a light above the single bed.
  • We would be happy to print any of our literature or notices in large print if requested.
  • The entrance to the bedroom is level ( no steps or ramps).
  • There is an electric kettle with a clear strip to show how much water is in it on the hospitality tray.
  • The room is situated just off the reception area, close to the bottom of the stairs.
  • Other facilities
  • Room will be serviced daily on request.
  • Staff assistance/familiarisation tour - is it offered on request
  • Please let us know of any allergies you have to enable to make any necessary changes to your room.
  • Please notify us if you are assisted by a dog so that we can make arrangements for it.

Additional Information

  • Evacuation procedures are provided in all rooms.
  • Carol has had some training in disability awareness.
  • We are happy to assist you with hiring of any equipment which would help you’re stay. wheelchair, equipment, etc
  • We are happy to accommodate working dogs who are well behaved.
  • The Guest house operates a complete No Smoking policy
  • We are happy to reduce background noise if requested.
  • We will make reduction of charges for carers and where possible accommodated carers as close to you.
  • You are welcome to store any medication or special dietary foods in our fridge providing the box is secure and clearly marked.

Address: Prospect Villa Guest House, 13 Prospect Hill, Whitby, YO21 1QE
Telephone: 01947 603118    
e-mail: prospectvillawhitby@hotmail.com
Website: www.prospectvillahotel.co.uk
Grid reference: 489400,510400

Emergency number: 01904 603118 or 0777 069 7226

Local equipment hire companies: Shopmobility: Esk Valley Mobility, Church St, Whitby DAG Flowergate, Whitby

Local public transport numbers: Local taxi number: White Rose Taxis 01947 604604


Future Plans
  • We are planning to provide a toilet and wash handbasin for room 6 (small double/single) by converting the laundry cupboard adjoining the room. January 2009.
Contact Telephone and Email Address

We welcome your feedback to help us continuously improve if you have any comments please phone 01947603118 or email prospectvillawhitby@hotmail.com

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